Contact

Need help, have feedback, or want to report an issue? Use the options below and we’ll get back to you as soon as possible.

Check statusRead FAQ

Support channels

Email

For account help, billing questions (if applicable later), or detailed bug reports.

Email: support@portalmine.com

  • Include your username and a short description.
  • Attach screenshots if it’s a UI issue.
  • If it’s urgent, mention “URGENT” in the subject.

Before contacting support

Most issues can be solved faster with these checks:

  • Check Status for outages or maintenance.
  • Read FAQ for common fixes.
  • If you changed plugins/mods recently, revert and test again.
  • Try copying the server address again (no spaces).

Contact form (optional)

This form is a front-end template. If you want it to actually send messages, connect it to your backend (or a form service) later.

Read FAQ

For privacy details, read our Privacy Policy.

Abuse reports

If you want to report abuse, spam, or harmful behavior:

  • Include evidence (screenshots, usernames, timestamps).
  • Tell us which server/world it happened on.
  • Use “Abuse report” in the subject line if emailing.

We handle reports as quickly as possible and may request additional details.