FAQ

Yes—PortalMine offers a free tier designed for small, friendly servers. To keep the platform stable, fair-use limits and resource caps may apply.

We focus on popular Java server versions. If you can choose a version, start with a widely used stable release and upgrade later once everything works.

Light configurations may work depending on server type. Large modpacks can be heavy—if you need them, consider dedicated hosting or future premium plans.

We aim for an always-online experience, but the free tier is managed under fair-use. If something looks wrong, check the Status page.

Email verification helps prevent abuse and allows password recovery. It also helps us contact you about important account issues.

Check spam/junk folders, then try again. If it still doesn’t arrive, contact support.

We use baseline infrastructure best practices and basic traffic protections. No service can guarantee full protection, so we also recommend whitelists and sensible rules.

Try refreshing the dashboard, then check Status for incidents. If the site is healthy, contact support.

Kicks can happen when the server is overloaded or a plugin misbehaves. Try removing recent changes and lowering view distance.

Make sure players are using the same Minecraft version the server is configured to run. If unsure, choose a popular stable version.

We post known incidents and maintenance updates on Status.