Privacy Policy

Template notice: This policy is a high-quality starter template. It may not cover your jurisdiction or your exact data flows. For legal certainty, consult a qualified attorney and update this page to match your real practices.

PortalMine (“we”, “us”, “our”) provides a web platform for creating and managing Minecraft servers. Our public website is available at portalmine.com.

If you have privacy questions, contact support@portalmine.com.

• Account data: username, email address, and authentication information (stored securely).
• Service usage: server metadata (server name, version), basic events (start/stop), and error logs needed to operate the service.
• Device & access data: IP address, approximate location (derived from IP), browser type, and pages visited for security and analytics.
• Support data: messages and attachments you send to support.

We do not intentionally collect sensitive categories of personal data. If you send it to support, please remove unnecessary sensitive details.

• Provide the service: create accounts, manage sessions, run the dashboard, and operate servers.
• Security & abuse prevention: detect suspicious activity, limit spam, and protect the platform.
• Support: respond to your requests and troubleshoot problems.
• Improve the product: understand which pages/features are used and fix usability issues (analytics may be optional).

We use cookies and similar technologies to:

• Keep you logged in (essential cookies)
• Remember preferences (language, cookie settings)
• Measure performance (optional analytics)
• Display advertising (optional, only if enabled)

Details are in the Cookie Policy. You can change your preferences using the “Cookie settings” button in the footer.

Depending on your jurisdiction, we may process data under one or more legal bases, such as:

• Contract: to provide your account and the service you request
• Legitimate interests: security, abuse prevention, service reliability
• Consent: for optional analytics/advertising cookies (where required)

We keep personal data only as long as necessary to provide the service and meet legal obligations. Example retention approach:

• Account data: for the lifetime of your account
• Security logs: limited period (e.g., 30–180 days) unless needed for investigation
• Support tickets: until resolved + a limited follow-up window

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to certain processing.

To request changes, email support@portalmine.com from your account email.

PortalMine is not intended for children under the minimum age required by local law to use online services without parental consent. If you believe a child has provided personal data, contact us to request deletion.

We may update this Privacy Policy as our service evolves. We will update the “Last updated” date at the top of the policy and, where appropriate, provide additional notice.

Last updated: 2025-12-30